We handle lost, damaged, and disputed parcel claims end-to-end — from first notification through investigation, assessment, recovery, and reporting — so you can focus on your core business.
LostParcel is a specialised company rooted in decades of hands-on expertise in logistics investigations and claims handling. Our team has an extensive track record in tracing missing parcels, establishing carrier liability, and managing the full claims lifecycle, from the first notification of loss through to resolution and financial recovery. Delivering faster, fairer outcomes for shippers, carriers, and insurers alike.
Our focus: e-commerce and fashion logistics. We serve logistics service providers, fashion brands, and their insurance partners across Europe, providing a fully outsourced claim process based on applicable transport liability frameworks or specific customer agreements.
From the moment a parcel goes missing to the final settlement, LostParcel manages every stage of the claims lifecycle.
A secure web portal where consumers, brands, and warehouse teams can submit claims with all required documentation in a single, guided workflow.
Track-and-trace analysis, warehouse enquiries, and document verification to establish the facts of each case.
Expert determination of liability under applicable transport conditions such as CMR and AVC, distinguishing carrier, warehouse, and third-party responsibility.
Formal protest letters, negotiation with carriers and subcontractors, and coordination with insurers or legal counsel to recover losses.
Quarterly reports with claim volumes, root-cause trends, route-specific insights, and recovery rates to drive continuous improvement.
Escalation of suspicious claims, theft patterns, and internal discrepancies to security specialists and loss-prevention teams.
Every claim follows a rigorous seven-stage workflow, keeping all stakeholders informed at each step.
Claim submitted via our secure online portal with all required data and documentation.
Automatic confirmation, unique reference number, and assignment to a dedicated case handler.
Tracking verification, carrier and warehouse enquiries, and collection of supporting evidence.
Liability determination and damage valuation under applicable transport law and conditions.
Clear communication of the outcome to all parties — consumer, brand, and insurer.
Subrogation actions against liable carriers, subcontractors, or third parties.
Periodic analytics, trend identification, and preventive recommendations.
We understand the pressure of high-volume e-commerce claims because we come from the same world you operate in.
From first notification to final archive, we manage the entire lifecycle so your team stays focused on operations.
Intelligent intake, tracking, liability and fraud-detection agents accelerate case handling and reduce human error.
Deep knowledge of CMR, AVC, FENEX conditions, and insurance frameworks ensures defensible outcomes.
Quarterly trend reports and preventive advice reduce future claim volumes and improve supply-chain resilience.
Full data encryption, access controls, and compliance with EU privacy regulations safeguard every record.
Operational across Europe, with multilingual communication and local market knowledge to handle cross-border claims seamlessly.
Whether you manage thousands of parcels a day or are exploring outsourced claim handling for the first time, we would welcome the opportunity to discuss how LostParcel can support your operation. Reach out and we will respond within one business day.
A brand of Expertise Centrum B.V.