Submit a Claim — LostParcel

Internal Reference

Identify the claim source within your organisation. This information helps us route and process the case efficiently.

Treatment Group *

Division of the company issuing the claim

Department *

Department where the claim originated

Submitted By *

Employee entering the claim

Your File Number

Your internal reference number (if available)

Email *

Contact email of the person reporting

Telephone *

Contact telephone of the person reporting

Date of Issue *

Issue Type *

Shipment Details

Provide the routing and identification details of the consignment involved.

Sender Name *

Sender Location *

City and country

Recipient Name *

Recipient Location *

City and country

Date of Shipment *

Date the goods were handed over to the carrier

Order / PO Reference *

Purchase order or sales order number

Delivery Condition *

Shipped Via *

Barcode (Company) *

Barcode (Third Party / LSP) *

LSP tracking number

Carrier Name *

Driver Name

Name of the driver (if known)

Incident Information

Describe the nature and circumstances of the incident as precisely as possible.

Date of Incident *

Damage Noted At *

Incident Description *

Describe what happened, including any visible damage, seals, packaging condition

Estimated Amount of Damage *

€

Charge This Amount To

Department or LSP to settle the claim

Cargo Details

Specify the goods involved and the extent of the loss or damage.

Description of Goods *

Total Weight (kg) *

Total Packages *

Estimated Financial Interest *

€

Packages Damaged / Lost *

Gross Weight Damaged / Lost (kg) *

Own Cargo Insurance

Yes

No

Unknown

Documents & Evidence

Upload all relevant documents and photographic evidence available at this time to support your claim. Documents not yet available can be submitted at a later stage. Accepted formats: PDF, JPG, PNG, DOC, DOCX (max 10 MB per file).

Commercial Invoice

Invoice for the goods in this shipment

Packing List

Itemised packing list showing contents and quantities

Transport Document (CMR / AWB / Bill of Lading)

The signed transport document covering this shipment

Proof of Delivery

Signed POD or delivery confirmation

Specification of Damaged / Lost Items

Itemised list with article numbers, quantities, and values

Photographic Evidence

Photos of damage, packaging condition, labels, seals

Police Report

Required for theft or robbery claims; attach if available

Review & Submit

Please verify the information below. Click any section heading to go back and make corrections.

1. Internal Reference ✎

2. Shipment Details ✎

3. Incident Information ✎

4. Cargo Details ✎

5. Documents & Evidence ✎

I confirm that the information provided above is accurate and complete to the best of my knowledge.